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Delivery

Order placement

Immediately after placing your order, you will receive an order confirmation email with all the details. Please make sure that your name, surname, address, and phone number are entered correctly, as delivery information will be sent to this phone number. 

Delivery costs are non-refundable.

If any import duties or customs fees apply, they must be paid by the customer.

To request a VAT refund, please fill out the application form (request form). Along with the form, attach the shipment tracking information and send all required details to: [email protected]

If you have any questions regarding delivery, returns, or exchanges, please contact our customer service:

Tel: +370 620 78167 (9:00–18:00)
Email: [email protected]

 

Courier delivery (only in Lithuania)

DELIVERY PRICE:

  • Delivery is free when purchasing from 55 eur.
  • When purchasing less than 55 eur. - delivery price– 3,90 eur.

DELIVERY DETAILS:

  • Orders are prepared within 1–3 business days (or 2–5 business days if the order includes items from a physical store). Once prepared, orders are handed over to the courier. Delivery within Lithuania usually takes 1–2 business days from the date the order is handed over to the courier.
  • Except for Kuršių Neriją.
  • You can pay the courier in cash or by bank card.
Store pickup (only in Lithuania)

DELIVERY PRICE:

  • Delivery is free.

DELIVERY DETAILS:

  • Orders are prepared within 1–3 business days (or 2–5 business days if the order includes items from a physical store). Once prepared, orders are handed over to the courier. Delivery within Lithuania usually takes 1–2 business days from the date the order is handed over to the courier.

  • When your order arrives at the selected Audimas store, you will be notified via a short SMS message.
Delivery to the parcel terminal (only in Lithuania) (LP EXPRESS, OMNIVA)

DELIVERY PRICE:

  • Delivery is free when purchasing from 55 eur.
  • When purchasing less than 55 eur. - delivery price– 2,90 eur.

DELIVERY DETAILS:

  • Orders are prepared within 1–3 business days (or 2–5 business days if the order includes items from a physical store). Once prepared, orders are handed over to the courier. Delivery within Lithuania usually takes 1–2 business days from the date the order is handed over to the courier.
  • During the ordering process, select the nearest self-service parcel terminal to you. If you chose payment on delivery, please note that only bank cards are accepted for payment at self-service terminals.
  • When your parcel is delivered to the selected terminal, you will receive a short SMS message with codes to retrieve your parcel.
  • The parcel must be collected from the terminal within 72 hours of receiving the SMS.

International delivery

DELIVERY PRICE:

  • Shipping cost to all the countries is 15 EUR.
  • Shipping cost to all the countries is free when purchasing from 249 EUR.

DELIVERY DETAILS:

  • Delivery to EU countries: Orders are prepared within 1–3 business days (or 2–5 business days if the order includes items from a physical store). Once prepared, orders are handed over to the courier. Delivery to EU countries usually takes 1–2 business days from the date the order is handed over to the courier.
  • Delivery to non-EU countries: Orders are prepared within 1–3 business days (or 2–5 business days if the order includes items from a physical store). Once prepared, orders are handed over to the courier. Delivery to non-EU countries usually takes 2–3 business days from the date the order is handed over to the courier.

Returns

You can return items purchased online within 30 days from the date of delivery. All items purchased from the AUDIMAS online store are eligible for return. Only unworn items with intact labels, in original condition and packaging are accepted. Items that have been worn, are missing labels, or have damaged packaging will not be accepted.

For more information about returns, please see → RETURNS

Defective item

To submit a claim regarding the quality of an item purchased from the AUDIMAS online store, please contact us by email at: [email protected]

If you are not satisfied with the resolution, you have the right, in accordance with Article 6.2287 (16) of the Civil Code, to contact to the State Consumer Rights Protection Authority (VVTAT):
Vilniaus g. 25, LT-01402 Vilnius
www.vvtat.lt