Client Information

FAQ

ORDER DETAILS

When the order is placed, you will immediately receive the order confirmation with all details of the order.

We recommend to check, if correct address and telephone number is provided.  Most often couriers deliver the goods on business days during business hours, therefore, you should provide the address for delivery where the goods could be delivered on business days.

 

PAYMENT FOR THE GOODS

You can pay for the purchased goods in the following ways: bank transfer on SEB, Swedbank, DNB, Luminor, Nordea, PayPal system or payment upon delivery of the goods, if you choose delivery by a courier (in cash or by payment card), if you choose delivery by LP Express (by payment card).

 

DELIVERY OF THE GOODS TO ANOTHER PERSON WHEN YOU PAY FOR THE GOODS

If you pay for the goods but you want it to be delivered to another person, click “Deliver to another address” by selecting the method of delivery and enter details of the person to whom the good should be delivered.

 

TERMS FOR DELIVERY OF GOODS:

In Lithuania, goods are delivered in 1-3 business days, delivery abroad takes 7-14 days.  We do not deliver goods to the post office boxes (P.O. Box) in the post office departments.

 

CANCELLATION OF THE ORDER

You can cancel your order by sending an e-mail to eprekyba@audimas.lt. Specify your name, surname and order number in the e-mail.  Manager will cancel your order and money will be refunded to your bank account.

 

RETURN OF THE GOODS AND COMPLAINTS

If the size of the goods received from www.e-audimas.lt is not correct or their quality is insufficient, you can return them to us within 14 days from the day of delivery thereof.  You can return the goods in any official store Audimas or send them by registered mail to:  AB Audimas, E-trade, Raudondvario pl. 80, LT-47182 Kaunas.

The goods may be returned, if they have not been used, damaged, are in good product appearance, packed in original packaging, have all labels and purchase documents.

 

WHEN THE GOODS ARE RETURNED, IT IS IMPORTANT TO:

  • Pack the goods in orderly and securely so that they would not fall our or be damaged during transportation.
  • Fill-in the application form for return of the goods which is enclosed in your parcel. Indicate the reason for return and bank account number in the form of return. 
  • Specify the following return address on the parcel: AB Audimas, E-trade, Raudondvario pl. 80, LT-47182 Kaunas.
  • The parcel should be sent by a registered mail. Shipping expenses are covered by the buyer. 

 

REFUND

Upon receipt of the returned good, the money will be refunded within 14 days to the bank account specified in the form of return/change of the goods on behalf of AB Audimas.

 

RETURN AND CHANGE OF THE PRODUCTS OF INSUFFICIENT QUALITY

If the product is defective or there is a mistake in the order (incorrect size, colour) as well as if the product that has not been ordered by you has been delivered, you can return the product to us according to the above methods of delivery.  If defective products or products that do not correspond to the description is returned, you must specify the reason in the return application.  In such case, we guarantee that the expenses for the product return will be refunded.

 

INQUIRES ON WWW.AUDIMAS.COM

If you have any questions related to the order of the goods or other questions and you do not find an answer in F.A.Q., you can e-mail us to eprekyba@audimas.lt. Responses to the inquiries submitted on weekends or holidays will be provided within 1 business day.